Shopping Information
The delivery charges for orders from our Online Shop may vary depending on the destination and the weight of the package. The exact delivery charges will be calculated and displayed at the checkout before you confirm your order.
The delivery time for your order will depend on the shipping method selected and the destination. We strive to process and dispatch orders as quickly as possible. Estimated delivery times will be provided at the checkout, allowing you to choose the option that best suits your needs.
After placing your order, our team will carefully process and pack your chosen items. We will then arrange for shipment using the selected shipping method. You will receive an email confirmation with your order details and tracking information to keep you updated on the progress of your delivery.
If you wish to request a refund, we kindly ask you to reach out to our customer service team within a specified timeframe from the date of delivery. They will guide you through the refund process and provide further instructions based on your specific situation.
To use a coupon code, simply enter the code during the checkout process in the designated field. The discount or promotion associated with the coupon code will be applied to your order total. Please ensure to enter the code correctly and review any terms or conditions associated with the coupon before completing your purchase.
Payment Information
The payment for your order will be taken from your bank account at the time of purchase. The exact timing of the transaction may vary depending on your bank’s processing times and payment method used.
We use diamonds range from D (colorless) to Z (light yellow). All
the diamonds we use are graded on a color scale established by the Gemological Institute of America (GIA)
If you receive a damaged or wrong product, please contact our customer service team immediately. They will assist you in resolving the issue by arranging a return, replacement, or refund, depending on the specific circumstances. Providing clear photos and details of the issue will help expedite the process.
To change or cancel your order, please reach out to our customer service team as soon as possible. They will check the status of your order and assist you accordingly. Please note that if your order has already been processed or shipped, it may not be possible to make changes or cancellations.
“Package tracking” refers to the ability to track the progress and location of your package during shipment. When your order is dispatched, you will receive a tracking number that can be used to monitor the movement of your package online. This allows you to stay updated on the estimated delivery date and any status updates regarding your shipment’s transit.
You Still Need Help?
We are here to assist you with any inquiries or concerns you may have. Get in touch with our friendly and knowledgeable team through phone, email, or visit us at one of our branches. We look forward to hearing from you!